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Posts Tagged ‘Leadership’

What’s In It For Me?

Tuesday, November 1st, 2011

WII-FM: Your Employees Favorite Radio Station - Are You Tuned In

One of my 1st jobs as a teenager was working as a waitress in an ice cream parlor.  We actually served more than just ice cream.  The menu included a whole array of soups, sandwiches and entrées.  I loved the job.  The people were nice and they gave us a free meal with every shift. I can still remember learning about this thing called “upselling”. The managers wanted us to talk customers into ordering more food than they initially requested.  So if someone was having a tuna fish sandwich, we were supposed to suggest fries and a drink.  Or if someone wanted an ice cream in a bowl, we were supposed to suggest a hot fudge sundae.  At first I thought this was silly and I didn’t want people to think I was being pushy.   That was of course until I realized that the higher the check, the higher my tip, the more cash in my pocket.  That was the moment I first learned about WII-FM, the radio station that plays in everyone’s head.  Also known as “What’s In It For Me.”  Believe me, I don’t think I am any more self-oriented than the next person, but when there is a direct pay off or benefit to an employee, it can be very motivational.

As managers, we are tasked with motivating our staff and inspiring high performance.  But in actuality, our people need to be self-motivated.  Motivation comes from the urge to satisfy some need or desire: be it intrinsic (internally driven… like pride or knowledge) or extrinsic (external drivers like money, promotions etc ). When implementing changes or requesting new actions, our job as managers is to help make the WIIFM connection. If you can tie the action to a clear benefit to the employee, the buy in becomes much simpler.  Also, it is key to note that the WIIFM should be of a positive nature if it’s going to be motivational. So, the “do it to keep from getting fired” message is not a true WIIFM.  That would be motivation through coercion or threats.  Steer clear of that.

So the next time you implement a change or make request, take a minute to consider the WIIFM principle.  Be prepared to share the WIIFM or ask your employee if there is a WIIFM?  If you can tie in a personal payoff, the process will be swifter & sweeter.

Tags: Leadership, management, Motivating Employees, motivation, What's In It For Me, WIIFM
Posted in Coaching, Leadership, Training & Teambuilding | No Comments »

From Boas & Bunnies to Management & Motivation

Wednesday, September 22nd, 2010

Do What You Love!

As a child, people always ask, what do you want to be when you grow up? My first choices were Secret Agent or Royal Mounted Policewoman.  Both sounded exciting and of course riding a horse as part of a job was very appealing.  Over the years my responses would change some, but one thought always remained constant.  What ever I did, I always wanted my job to be fun and interesting.  I am happy to report that this is still true.

I began my career working with animals and children in the area of education.  I had the incredible opportunity to work at science and nature centers with a wide variety of animals ranging from spiders and snakes to skunks and squirrels. In this role I created interesting and engaging programs for children instilling both knowledge and appreciation for animals.   I can still remember walking into classrooms with a 6 foot Boa Constrictor wrapped around my waist.  Now that’s what I call active learning!  Never a dull moment and I loved what I did.

After seven great years in that field I was ready for a change.  I had always been fascinated by hotels and resorts, so I decided to explore the industry.  As luck would have it, I landed a great opportunity with a Hilton Hotel, first as a management trainee and then as an HR manager.  This was the start of a rich career in human resources and the catalyst that would eventually propel me into becoming a business owner, a coach and leadership development consultant.

Although my work environment and career have changed quite a bit over the years, my passion and focus remain constant.  In the past, I spent my workdays teaching, developing and inspiring children – today I do similar things, but my audiences are now adults and my tools have changed from spiders and snakes to assessments and power point.  Whether I am coaching a manager, working with a team or facilitating a team building adventure, I still love what I do!

So my question to you is … do you love what you’re doing?  Do you get up each day excited about what lies ahead?  If the answer is yes… then congratulations!  You’re on the right track.  If the answer is no, maybe it’s time to rethink things. Take a moment and rate the statements below on a scale of zero (not true at all) to 10 (perfectly true) .

(    ) I enjoy my career and the work I perform
(    ) My work allows me to express my unique talents and gifts
(    ) My work environment is positive and motivational
(    ) My Boss is respectful and treats me well
(    ) I have a plan for my career development
(    ) I earn what I am worth

Total: (      )

A perfect score is 60!   How did you do?

If you‘re not happy with your current “work life” situation consider hiring a coach.   A coach can help you gain clarity on what you want to change or improve, identify goals and create strategy for your next steps.   For more information on our Coaching Services, email me at anita@thecoachingcompass.com or give me a call at 949-387-3436.

Tags: animals, Career, Coaching, development, inspiring, Leadership, motivation, training, work
Posted in Coaching | 2 Comments »

Leadership At The Improv!

Tuesday, August 3rd, 2010

Recently I began taking an Improv Class through my town’s community   programs.  This is my 3rd class in the past year.  I guess you could say I’m hooked.  When I’m in class, I feel like I am 9 years old again playing with my friends.   Last night, I was transformed into a Hula Dancer with a lisp and then to a one-legged Russian Spy with top secret toothpaste.  I have finally found a place where it’s acceptable to “make things up” on the fly and be respected for being silly, creative and thinking out of the box.  So what does all this have to do with leadership?  How can mastering improvisation skills help you as a leader?  Improvisation is a useful tool for leaders on many levels.

Practicing Improv sharpens your communication skills. It forces you to listen closely to the other people so you can play off of each others cues.  In addition, it promotes the acceptance of other people’s ideas and challenges you to work with the information they provide.  In business your ability to listen fully and be open to others ideas is critical. By accepting feedback, you encourage others to want share their ideas more freely.  You may not choose to implement the ideas offered, but you openness to listening will drive communication and the sharing of information

Improv stretches your creativity and encourages the development of on the spot thinking. When was the last time you had to think on your feet and respond to a question you were not expecting?  Maybe it was at a team meeting, during a presentation, with a client or perhaps a conversation with your boss.  Everyday we are faced with situations that require on the spot thinking. Improv exercises and strengthens  our “creativity” and “quick thinking” muscles.  If you want to “stay in shape” you work out to stretch and get strong.  The brain may not be a muscle, but it still improves with exercise.

Making decisions and embracing risk is critical in leadership and management. An organization can not move forward if its leaders are afraid to make decisions.  Improv requires participants to make decisions and take risks.  When playing a scene, deciding whether you want to be a cowboy or a mad scientist waiting at a bus stop with a nun may not be an earth shattering decision to make, but none the less, there you are in front of your audience, forced to commit to your role.  It takes courage and trust. What a great exercise in commitment and decision making!

Improv is the ultimate teambuilding experience. It requires the players to communicate, cooperate and trust each other.  The more you know your team mates, the easier it is to do a successful scene.  One of the golden rules in improv is that you want to try to make the other person look good.  It’s not all about you.  Imagine if we could work with others with that goal in mind… to make others be successful!  Wouldn’t that make a huge impact in team effectiveness, attitude and efficiency?

So call me silly, crazy or quirky, I am convinced that Improv builds great leadership qualities.  If you are looking to sharpen you game, try playing at Improv.  I promise you it will be fun and you won’t be disappointed.  And if you’d like to improve the communication and leaderships skills of your team, consider having The Coaching Compass facilitate “Acting Up” our Improv Teambuilding program.  Click here to read about it.

Tags: Communication, Improv, Improvisation, Leadership, teambuilding, trust
Posted in Coaching, Leadership | 1 Comment »

Super Hero Leadership

Tuesday, June 15th, 2010

Last week I began preparations for a new team-building program.  I wanted to offer something unusual and different for the summer; an activity that would add a little sizzle and fun while creating an opportunity for teams to bond, connect, collaborate and celebrate their strengths.  I searched the media to find out what was new or trendy.

Reality TV is on the down swing, culinary competitions are overcooked, and vampire themed shows are pretty hot…but tell me, how popular would biting and blood be in the workplace with harassment and workplace violence issues to deal with?

Then it hit me – every year there is always at least one superhero movie. This year was Iron Man 2.  And who doesn’t love a super hero? Generally they are good people with great intentions and a super ability that helps them save the world.  And in times like these, the world can use a little saving, from oils spills to terrorist plots to ecological doom & gloom.

So I am excited to introduce My Super Heroes Super Adventure.  The premise of the program is that all of us have super powers (strengths) within us, as well as an Achilles heel or weakness that gets in our way.  The team-building program begins with each individual identifying their strengths and weaknesses and creating a super hero identity which will later be teamed up with other super peers to create Super Teams.  Teams will them compete in several challenges, earn points and compete for The Super Heroes Team Award!

As I started to create the program, I thought it would be fun to use myself as a guinea pig.  If I were a Super Hero/ Super Leader who would I be?
What super powers would I have?
What would my fatal flaw be?
And what creative costuming would I need to conceal secret identity?

Here is what I can up with:

Introducing

LIVE WIRE WOMAN


Her Leadership Strengths:            

  • Brings energy & excitement to the team
  • A motivational  conduit
  • Encourages a positive perspective
  • Exudes joy and optimism
  • Finds the fun in all tasks
  • Able to see the “bright side” in any challenging  situation

Her Super Human Abilities:

Electrically charged!  Can zap a bad guy dead in his tracks, can light up the city in a blackout, can start a fire at the snap of a finger, and can revive a heart attack victim with a touch of her hand.

Her Fatal Flaws:

  • Detail deficiency:  Gets so caught up in the fun aspects of a task that important details can be over looked.
  • Too trusting. Her belief in other people’s goodness and honesty can cloud her judgment and decision making.

Now with my new super identity I am now ready to team up with other super leaders to fight crime, neutralize world threats and divert day to day disasters.

So if you were to join my Super Hero Team.  Who would you be?  What strengths and abilities would you bring to the group? I’d love to hear from you.  ZAP!  You’re on!

Tags: collaborate, Leadership, strengths, Super Heroes, teambuilding
Posted in Leadership | 4 Comments »

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