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Posts Tagged ‘Communication’

HELP! I have a Bad Boss

Thursday, April 28th, 2011

Over the years I have had many coaching clients, friends and employees who have come to me with this age old frustration.  The Bad Boss dilemma comes in many shapes and sizes – from the Manic Micro-Manager to the Ballistic Boss or the Newbie Nice-guy to the Telepathic Communicator. Each comes with their own set of expectations, emotions and needs. There is no simple path to nirvana when dealing with a “bad boss dilemma”. The way we interact and approach people should be as unique as the people themselves.   In the end, it really all boils down to you, your behavior and what you have control over.  So with that in mind, there are 5 simple steps you can do to help you get on a track to a more peaceful workspace in your workplace.

1.      Look at your own behavior and performance.  Are any of your boss’s concerns warranted?  Are you communicating regularly? Are you working to your full potential?  Is your follow up and follow through timely and precise? Do you approach your boss prepared? Do you choose appropriate times for discussion?  Are you aware of your boss’s communication style? Do you know how to flex your communication style to interact more effectively?  By examining your own behavior, you may find opportunities for impacting your performance and your relationship with your boss.

2.      Identify the issues that are bothering you.  What is your boss saying or doing that is causing you discomfort, frustration or anger?  In other word, what is he or she doing that is making you crazy?  Make a list and assess each item using step #3 below.

3.      Identify what you have “control over”/CO, “influence over”/IO and “no control”/NC. So for example, if your boss has high expectations for timely reports, that is something you should have control over, whereas  the information on the report may be something you have no control over ( you are just the messenger).  Or perhaps the report has customer feedback in it and you are in charge of customer service, then you would have influence over the results.  Review your list and mark the initials CO, IO or NC next to the issues.  Anything with a the letter NC is out of your hands, so your choice is to accept it, live with it, or chose to make an employment change.  The other areas with the CO & IO are areas you can work on improving.

4.      Assess your options. Now is the time to get creative.  Brainstorm what types of actions are available to you for improving the situation.  That could range from having a conversation with your boss to clarify expectations, to chatting with Human Resources about inappropriate behavior.  It may also include looking for a transfer to a new department& boss or even leaving your company.

5.      Create & implement your plan. Now that you have a list of options, it’s time to decide what you are willing to do.  Don’t agree to do things you know you aren’t comfortable doing.  Make your plan realistic & specific.  Remember, the only thing you have absolute control over is your own behavior and decisions.

Tags: Bad Boss, Coaching, Communication, expecations
Posted in Coaching, Leadership | 1 Comment »

Just Pick Up the Phone!

Tuesday, October 5th, 2010

Recently a client of my expressed his frustration about how his coworkers use email.  He had received a misinformed email message that, of course, was copied to a few critical people which in turn created a time consuming drama that could have been resolved in minutes.   The email was about a safety issue (an electric shock hazard) at a large company. Allegedly someone had gotten shocked.  Wouldn’t you agree that an issue like that warrants a phone call?  It’s like emailing an ambulance when someone is having chest pains! Or sending a letter to the fire department when a house is burning!  Where is our common sense and what have we come to?  Why are we so reluctant to engage in live communication?  The reason I hear most frequently relates to time.  It’s quicker.  But understand, quicker isn’t always better.  When it comes to communication, use the tool that is most appropriate.
In the business arena email can be a very useful too when:

¨      You need a simple answer to a question

¨      You want to share information

¨      You want to make sure everyone on your team is informed

¨      You want to introduce an idea for someone to mull over

¨      You want to set up or confirm an appointment or meeting

Avoid using email when:

¨      You are angry or frustrated with the recipient

¨      You are angry or frustrated with a situation

¨      The issue is a sensitive subject to the recipient

¨      The information is highly confidential

¨      The topic is critical or time sensitive

¨      It’s an emergency

These are just a few of my thoughts.  If you have any other ideas to add, feel free to comment.

Clear communication is tricky business. So when in doubt, go see the person live or just pick up the phone!

Tags: Communication, email, phone
Posted in Coaching, Leadership | No Comments »

Leadership At The Improv!

Tuesday, August 3rd, 2010

Recently I began taking an Improv Class through my town’s community   programs.  This is my 3rd class in the past year.  I guess you could say I’m hooked.  When I’m in class, I feel like I am 9 years old again playing with my friends.   Last night, I was transformed into a Hula Dancer with a lisp and then to a one-legged Russian Spy with top secret toothpaste.  I have finally found a place where it’s acceptable to “make things up” on the fly and be respected for being silly, creative and thinking out of the box.  So what does all this have to do with leadership?  How can mastering improvisation skills help you as a leader?  Improvisation is a useful tool for leaders on many levels.

Practicing Improv sharpens your communication skills. It forces you to listen closely to the other people so you can play off of each others cues.  In addition, it promotes the acceptance of other people’s ideas and challenges you to work with the information they provide.  In business your ability to listen fully and be open to others ideas is critical. By accepting feedback, you encourage others to want share their ideas more freely.  You may not choose to implement the ideas offered, but you openness to listening will drive communication and the sharing of information

Improv stretches your creativity and encourages the development of on the spot thinking. When was the last time you had to think on your feet and respond to a question you were not expecting?  Maybe it was at a team meeting, during a presentation, with a client or perhaps a conversation with your boss.  Everyday we are faced with situations that require on the spot thinking. Improv exercises and strengthens  our “creativity” and “quick thinking” muscles.  If you want to “stay in shape” you work out to stretch and get strong.  The brain may not be a muscle, but it still improves with exercise.

Making decisions and embracing risk is critical in leadership and management. An organization can not move forward if its leaders are afraid to make decisions.  Improv requires participants to make decisions and take risks.  When playing a scene, deciding whether you want to be a cowboy or a mad scientist waiting at a bus stop with a nun may not be an earth shattering decision to make, but none the less, there you are in front of your audience, forced to commit to your role.  It takes courage and trust. What a great exercise in commitment and decision making!

Improv is the ultimate teambuilding experience. It requires the players to communicate, cooperate and trust each other.  The more you know your team mates, the easier it is to do a successful scene.  One of the golden rules in improv is that you want to try to make the other person look good.  It’s not all about you.  Imagine if we could work with others with that goal in mind… to make others be successful!  Wouldn’t that make a huge impact in team effectiveness, attitude and efficiency?

So call me silly, crazy or quirky, I am convinced that Improv builds great leadership qualities.  If you are looking to sharpen you game, try playing at Improv.  I promise you it will be fun and you won’t be disappointed.  And if you’d like to improve the communication and leaderships skills of your team, consider having The Coaching Compass facilitate “Acting Up” our Improv Teambuilding program.  Click here to read about it.

Tags: Communication, Improv, Improvisation, Leadership, teambuilding, trust
Posted in Coaching, Leadership | 1 Comment »

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