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Archive for April, 2010

7 Secrets to Creating an Awesome Workplace!

Wednesday, April 28th, 2010

What makes some companies better to work for than others? How does one create a work environment where people are happy and motivated?  Below are some simple secrets to creating a positive, productive and profitable workplace. Everyone is a winner!

  1. Treat employees with respect and care.  Your employees are your most valuable resource.  Their attitude affects the business at all levels: from productivity to quality to service.  Listen to their concerns and address their needs.  Show appreciation when appropriate and let your staff know that they are valued. If you take care of your employees, your employees will take care of business!
  1. Establish an environment of trust. The most effective way to accomplish this is to say what you mean and do what you say.  Act with integrity and honesty.  Establish core values and vision, and communicate regularly, as it provides the source for information and truth.
  1. Build a sense of ownership.  Engage and involve your employees in the business whenever possible.  Communicate changes, challenges and concerns. Ask for feedback, listen fully and respond with an open mind.  When people are invested in the problem solving process, they are much more committed to the solution.
  1. Understand that motivation comes from within.  Every person is driven by different wants and needs. Some motivators might include time off, family, recognition, a job well done, service or learning. The key to helping motivate your employees is to understand what motivates them as individual.  Communication and coaching can be effective tools for uncovering intrinsic motivators and addressing needs.
  1. Celebrate the successes. Recognition and acknowledgement are so important and go a long way toward creating an energized and motivational environment. Whether it’s directed toward an individual or a team; done in private or in public, don’t miss an opportunity to recognize and appreciate your team members.
  1. Establish and communicate vision, mission, values and goals. These are the four guiding points on your corporate compass that direct the culture and unite the team.  Having a shared purpose creates opportunities for camaraderie and community.
  1. Team Building is the Secret Sauce! Just as trust and communication is critical from the leadership team, it is also essential between team members.  Facilitate opportunities for employees to connect, cooperate, collaborate and communicate.  The venues for teambuilding are limitless - from onsite “donuts at the door” to offsite scavenger hunts. The key ingredient is bringing people together in a “non work oriented” activity to build relationships and team synergy.

Tags: employee involvement, motivated, motivation, positive environment, productive, recognition, teambuilding, trust, workplace
Posted in Leadership | No Comments »

Kangaroo Leadership

Saturday, April 24th, 2010

I just got back from Australia 10 days ago and the experience still lingers in my mind.  Being an “animal science graduate” I just loved watching the amazing animals.  The Koalas were sweet, adorable as one might expect, while the Fairy Penguins were somewhat comical as they waddled up the beach in their neatly starched tuxedos in  the dusky moonlight.  Even the stick insects, yes stick insects, were incredibly interesting creatures with camouflage so perfect you would never spot them unless someone  pointed them out.  They really look just like a twig.
But, I have to admit, the Kangaroos were the best!  A group of males I observed were playful and aggressive; pushing each other in the chest and literally boxing.  These were not trained Kangaroos, they were wild, but enclosed in captivity.  When one would push, the other would push back. ( see video below that my husband Carlos took – we spent a 1/2 hour watching them…I couldn’t drag him away!)

I’ve seen this same kind of  “push back” behavior among managers and their  peers;  in hotels, in hospitals and on leadership teams in general.  Not in the physical sense, but in conversations or during meetings.  The concept of “pushing back” when you don’t agree is sometimes  necessary when stakes are high and the outcome is critical.  But as is true with most personal traits, when taken to the extreme, it can become aggressive and cause others to shut down, become frustrated and potentially lose respect.  Knowing how to balance your strength and power as a leader is extremely important and having an awareness of how to “pick your battles” is key.  It is not necessary to go to the mat on every issue.  Next time you have a strong opinion and the urge to push back, consider your response before speaking.  Separate yourself from your emotions and take a moment to listen to the other person. Try to hear what they are saying.   Ask yourself what the real goal is?  Is my approach going to be successful with this person?  Is there a better approach?  Just taking the time to think things through before speaking can be very beneficial.  Give it a try and see what happens!

Tags: conflict, emotions, hospitals, hotels, Kangaroos, listen, managers, push back, strength
Posted in Coaching, Leadership | 1 Comment »

Cats, Clients and Popular Opinion

Thursday, April 15th, 2010

My cats and my clients have many things in common: sharp instincts, independence, cleverness, motivation, curiosity and a spirit of adventure!  Sometimes I wish I could give my clients some of the other notable traits of my feline friends.

Let’s take patience, for example.  Have you ever watched a cat watching her prey?  Cats are so patient and precise, waiting for the absolute best moment to seize their prize.  Don’t you sometimes wish you could be that patient and precise?   Or how about confidence?  That can be a tough one for many of us.  Observe a cat as he walks on the edge of a high railing or jumps from a tree branch.  Felines never second guess their steps.  They know what they are capable of and just do it!

I have to say, one trait I think we could all use a small dose of is cats’ ability operate free from judgment.  They do what they want, when they want and they really don’t care if you like it.  Now I will agree, too much indifference and independence can be a problem in getting along in society, but a small amount might be nice.

Take a moment and think about the last important personal decision you made.  Did you get feedback from others before making the decision?  If so, did other people’s opinions steer you into making a choice that wasn’t what you really wanted?  Getting feedback and other perspectives can be very helpful when making choices, but the bottom line is that it’s your decision to make …so when you think you’ve decided what to do …ask yourself  “what would you do if you were the cat?”

I know this might sound silly, but it’s just another perspective to consider.  Why not give it a try?

Tags: decision making, instincts coaching, judgement
Posted in Coaching | 2 Comments »

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